Case Study
From Roadblocks to Real Results: Why a Leading Travel Brand Made the Switch to AudioEye
After replacing an alternative provider, whose automation-only approach left major accessibility gaps and mounting legal risk, a global travel group found the results they needed, with 90%+ issue resolution, hundreds of developer hours saved, and true compliance peace of mind.
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Background
When Automation Wasn’t Enough
This enterprise travel company builds digital solutions for independently owned agencies in the high-end travel market. With a global footprint and a portfolio of more than 150 websites, accessibility was key to their marketing and digital operations.
While their previous automation-only provider initially appeared to offer convenience, the limitations quickly became clear:
Automation that Didn't Deliver
When reviewing automated issue detection, the team realized they needed an accessibility solution that could detect and fix a much larger share of WCAG issues. AudioEye’s advanced automation not only identified significantly more accessibility issues than the previous provider but also resolved many instantly, reducing legal exposure from day one.
No Real Issue Fixes
Without expert audits or custom code fixes, major compliance gaps remained unresolved, leaving the company exposed to legal risk. Additionally, the previous provider only offered generic, auto-generated reports of issues without real guidance or prioritization, leaving internal teams with more questions than answers.
Developer Fatigue
Every unresolved issue with the previous provider became another line item for internal teams, resulting in a heavy and time-consuming backlog that grew as new domains were added.
“We needed a comprehensive approach that could truly bring our sites to maximum compliance. What stood out with AudioEye was the combination of advanced automation, expert audits, and custom fixes. It was the first time we felt like we had a complete solution, not just a tool we had to try to manage ourselves.”
Solution
Moving to the Gold Standard in Digital Accessibility
After evaluating five other vendors, the company selected AudioEye for its comprehensive digital accessibility offerings and responsive support. The decision came down to four key differentiators:
Comprehensive Coverage and Real Fixes
AudioEye’s advanced automation resolved 80–90% of issues automatically and handled the rest through expert audits and custom fixes, eliminating a confusing accessibility backlog and reducing risk. No reporting PDFs. No Guesswork. Just done.
Massive Developer Time and Dollar Savings
With AudioEye handling the majority of accessibility fixes, the organization saved hundreds of billable hours each month. That freed up development teams to focus on more strategic initiatives, while also ensuring the solution could scale seamlessly as their portfolio of digital solutions grew.
Actionable Insights for Developers
AudioEye’s reporting dashboards gave developers the clarity they needed to quickly resolve issues at the source, within the code. This was especially valuable across distributed teams working in different time zones and countries.
“We have over 150 domains. Multiply that by dozens of issues per site that could each take 10 to 30 minutes to fix, and you’re talking about hundreds of billable developer hours a month. That’s real time and money saved.”
Reduced Legal Risk
AudioEye’s reputation stood out as a trustworthy, proven compliance partner with a track record of reducing exposure to lawsuits and regulatory action. This was in stark contrast to automation-only providers, whose exaggerations have resulted in regulatory actions and being the target of a class action lawsuit for false claims.
A Real Partner in Accessibility
AudioEye’s responsiveness and hands-on support made it easier for the organization to move fast, implement changes with confidence, and focus on strategic priorities. The results have been so impactful that they now recommend AudioEye to 100% of their network. AudioEye has become more than an accessibility solution, but a growth partner helping strengthen compliance, protect the brand, and deliver a better digital experience across every site in their portfolio.
“We were expecting maybe 50% coverage with automation. AudioEye delivered closer to 90%. That, combined with the custom fixes and actual support from their team, made it feel like we finally had a true accessibility partner, not just a tool we had to manage.”
A Long-Term Strategic Advantage
AudioEye has proven to be a trusted accessibility partner, and one that understands the nuances of compliance and the need for scalable solutions. As a result, the organization has designated AudioEye as its preferred vendor across its entire network.
“With AudioEye’s hybrid approach of automation and custom fixes, we are now closing critical accessibility gaps that previous providers missed. Accessibility is not a one-click fix, but AudioEye has absolutely given us the liberty to focus on other initiatives. A large percentage of the issues are being mitigated for us in the background. It’s been a huge relief.”