Study: AudioEye detects up to 2.5x more issues than other tools
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Report Issues; Personalize Experiences
AudioEye’s Accessibility Help Desk gives users an easy way to report accessibility issues and a suite of personalization tools to tailor their site experience to their own needs.
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FEATURES
A Help Desk built for real users
The Accessibility Help Desk provides two essential tools: a simple way to report accessibility issues, and 13 visual adjustment controls to customize how your site looks.
Issue Reporting: Users can flag issues directly to AudioEye as soon as they open the Help Desk. Every report goes to our team, so issues get resolved faster.
Personalization Controls: Users can adjust the visual experience to suit their needs, right on the page.
Focus
Draws a colorful box around buttons and links for easier navigation
Cursor
Enlarges the cursor for easier tracking and improved low-vision usability
Highlight
Adds bright color highlights over headings, links, and text for visual keyboard users
Contrast
Sharpen, desaturates, or inverts colors for improved visibility
Color Shift
Shifts the color spectrum to help users with color blindness perceive more contrast between colors
Animation
Removes moving or flashing animations that may trigger seizures
Text Size
Enlarges body and headline copy for improved readability
Spacing
Increases word and line spacing for improved readability
Font
Changes the typeface, including a dyslexia-friendly option
Guide
Creates a cursor-controlled horizontal line to improve reading focus
Window
Blurs the surrounding page to sharpen focus on a specific area
Images
Displays alt text descriptions when images are hovered over
USE CASES
Who our Help Desk is for
The Accessibility Help Desk is designed to support users of all abilities, including those with visual, cognitive, situational disabilities, or those not using assistive technologies:
Low-vision users can increase text size, adjust contrast, and enlarge the cursor to make content easier to see and interact with.
Users with color blindness can adjust the color spectrum so your site’s visual design doesn’t become a barrier.
Users with dyslexia or reading difficulties can switch fonts and adjust spacing to reduce visual noise.
Users with photosensitivity can turn off animations that might otherwise cause discomfort or harm.
Any user who encounters an accessibility barrier can report it directly, ensuring nothing slips through the cracks.
How the Accessibility Help Desk supports usability and accessibility
When users encounter an accessibility barrier and have no way to report it, that frustration can result in a complaint or a lawsuit. AudioEye’s Accessibility Help Desk gives users a constructive outlet, offering round-the-clock support for reporting accessibility issues. Users can also personalize their browsing experience, ensuring digital content works for their specific needs.
The Help Desk works alongside AudioEye’s suite of accessibility tools, empowering users to tailor their experience and report issues with 24/7 support, complementing broader accessibility efforts across your site.
A Help Desk backed by a full accessibility platform
The Help Desk puts users in control, giving every visitor a simple way to report barriers, get accessibility support, and personalize their experience in a way that works for them.
At the same time, AudioEye’s Digital Accessibility Platform is working across your entire site, automatically finding and fixing accessibility barriers at the structural level — in the code your browser actually renders — so every user gets a more accessible experience.
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