Study: AudioEye detects up to 2.5x more issues than other tools
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From Constant Legal Threats to Complete Peace of Mind
The Spice and Tea Exchange faced repeated accessibility challenges and legal threats after discovering that its existing solution left major gaps and provided a false sense of compliance. By switching to AudioEye, the company gained a comprehensive accessibility program that combines automation, custom fixes, and industry-leading legal protection. With AudioEye’s ability to identify and resolve more accessibility issues than other providers, the company closed gaps missed by its previous vendor and operates with greater confidence and peace of mind.
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Summary of key benefits
True Legal Protection
After repeated legal threats with their previous provider, The Spice and Tea Exchange needed protection they could count on. AudioEye provides the industry’s only guaranteed legal coverage, offering full defense and claim coverage if a valid lawsuit arises.
Freedom to Focus
No longer firefighting complaints, internal teams had more time to focus on making even more progress on accessibility since they were no longer fighting legal complaints.
Closed Gaps Missed by Previous Providers
AudioEye’s automation and custom fixes identify and resolve more accessibility issues than other providers, fixing issues that went undetected with the company’s prior accessibility solution.
Background
The Spice and Tea Exchange operates over 100 retail locations and an expansive e-commerce platform offering a diverse range of spices, teas, and culinary accessories. As the company expanded, it sought to ensure its online presence complied with digital accessibility laws and regulations and was accessible for all customers.
Challenge
The company’s previous accessibility provider gave a false sense of compliance, leaving The Spice and Tea Exchange vulnerable to ongoing legal threats, continued targeting by law firms, and accessibility complaints. They quickly learned that unresolved issues left them exposed to lawsuits and created a constant resource drain, as internal teams were tasked with trying to patch gaps themselves—often without the bandwidth or expertise to do it effectively.
“We were still receiving complaints about our site's accessibility, and it didn't feel like the previous vendor was working effectively to address them. We were constantly targeted by law firms, and despite having a solution in place, we were still dealing with accessibility issues. That's when we decided to look for a better partner.”
— Mandy Nowels, SVP of Strategic Initiatives
Solution
Switching to AudioEye gave The Spice and Tea Exchange a complete, comprehensive accessibility program. The approach combines three core elements that make AudioEye the partner of choice:
Real Legal Protection
AudioEye provides guaranteed legal defense for accessibility-related claims, giving the company peace of mind and protecting them from repeated targeting.
Custom Fixes That Close Gaps
Automation paired with expert-written custom fixes ensures that accessibility issues missed by the previous provider are now proactively resolved, delivering a more compliant website.
Scaled Updates Across Platforms
AudioEye’s platform adapts seamlessly to website updates and e-commerce expansions, maintaining consistent compliance as the business grows. This ensures accessibility keeps pace with the company’s evolving digital presence.
Results
With AudioEye managing accessibility, The Spice and Tea Exchange can focus on growth initiatives and scale its business with confidence that its website is secure, compliant, and legally protected.
By leveraging AudioEye’s combination of automation, custom fixes, and industry-leading legal protection, the team operates with greater peace of mind, knowing accessibility issues are proactively addressed and legal exposure is minimized. This allows internal resources to prioritize strategic initiatives rather than troubleshooting accessibility challenges, while maintaining continuous compliance and confidence as the company grows.
“With AudioEye, we’re spending far less time dealing with accessibility issues or litigation,” shared Mandy. “The team has been extremely responsive whenever we have questions, which allows us to focus more on scaling our revenue and acquiring new customers. The time we save on accessibility enables us to focus on other important initiatives for the business.”
A Trusted Partner for Compliance
With AudioEye as a trusted partner, The Spice and Tea Exchange can confidently scale its online presence, implement platform updates, and manage e-commerce expansions knowing accessibility compliance is fully monitored and legal exposure is minimized. This partnership allows the team to focus on growth and strategic initiatives, while AudioEye ensures their digital platforms remain secure, compliant, and backed by guaranteed legal protection.
“AudioEye has been able to keep up with our movements and changes internally, which has been great. The partnership has allowed us to focus on growth without worrying about accessibility issues or legal threats. They’ve done exactly what they said they would do, and we’ve been able to scale effectively with their support.”