Study: AudioEye detects up to 2.5x more issues than other tools
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A Widget Wasn't Enough: How Cape Fear Valley Health Built a Real Accessibility Program with AudioEye
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SUMMARY
Cape Fear Valley Health serves Southeastern North Carolina, and their website is often the first stop for patients seeking care. Switching from an accessibility widget to AudioEye cut manual audit time by 30 to 40%, with real-time issue prioritization, expert-driven fixes, and the legal protection of AudioEye Assurance.
Key benefits
Less Manual Work
AudioEye's 24/7 automation detects and resolves issues as they appear, and expert-written custom fixes handle what automation can't. Manual audit time dropped 30 to 40%.
Clear Reporting, Actionable Fixes
The prior widget solution flagged issues with little guidance. AudioEye's dashboard shows what's already fixed, what still needs human attention, and how urgent each item is.
Legal Coverage They Can Count On
AudioEye Assurance, the industry's only guaranteed legal protection, was a deciding factor. If a valid ADA claim arises, AudioEye provides easy-to-understand expert claim analysis and custom legal responses and is the only company that has taken a case to court on behalf of a client and won(opens in a new tab).
Background
Cape Fear Valley Health has served Southeastern North Carolina for over 60 years, with more than 6 hospitals and 100+ outpatient clinics across 7 counties. The website is often the first place patients turn when they need to find a doctor, understand a diagnosis, or locate a clinic. The team at Cape Fear, along with their web management partners at T&T Creative Group, are responsible for keeping that site running, maintained, accessible, and compliant.
Challenge
Cape Fear previously used an accessibility widget that promised full compliance but fell short in practice. Cape Fear believed their widget would provide full compliance, but quickly found out that was not the case. Instead, it left them with considerable gaps they couldn't see or fix.
Three specific gaps stood out:
No prioritization. Confusing reporting with no indication of which ones were most urgent or most likely to affect patients.
No confirmation that fixes were complete. The team had no reliable way to verify a reported issue had been resolved.
No real partnership. They received access to a tool with minimal guidance on how to use it effectively, and no audits or expert-written fixes to address the issues automation alone couldn't resolve.
“Our previous provider gave us readouts on a high level, but it was very difficult to understand on a micro level how to dive in and make sure issues were resolved in their entirety.”
— James Morgan, Director of Digital Engagement, Cape Fear Valley Health
Solution
When Cape Fear started evaluating alternatives, they needed a real accessibility program. AudioEye stood out because it directly addressed the gaps their previous accessibility widget couldn't: 24/7 monitoring with automated issue detection and resolution, expert-written fixes for anything that requires human judgment, and a dashboard that shows exactly where things stand.
The dashboard surfaces all active issues, sorted by priority, with specific guidance on what to do. T&T Creative Group uses that list to handle custom fixes, with AudioEye's team available to answer questions.
“Our previous solution gave us a widget. AudioEye gave us a solution. The reporting is clear. The prioritization is actionable. And when issues get fixed, they actually get fixed by experts, not patched over. That's a completely different level of partnership.”
— James Morgan, Director of Digital Engagement, Cape Fear Valley Health
Beyond the automation and expert fixes, AudioEye Assurance was a significant factor in Cape Fear's decision. Assurance is the industry's only real money-back legal guarantee: on every covered page, AudioEye's legal experts analyze every incoming claim, draft a custom response to dismiss frivolous ones, and pay out the full coverage amount if a claim is valid. For a healthcare organization navigating an increasingly complex compliance landscape, that guarantee gave Cape Fear a level of confidence their previous widget simply could not.
“With AudioEye Assurance, we're not just hoping we're covered if a demand letter or lawsuit happens. We know we are.”
— James Morgan, Director of Digital Engagement, Cape Fear Valley Health
Results
The team cut their time spent manually managing accessibility by 30-40% after implementing AudioEye, allowing developers to focus on fixing issues rather than searching for them. The Cape Fear team now has a clear, real-time picture of the site's accessibility status, a prioritized list of what needs attention, and confirmed coverage if an ADA lawsuit arises. The partnership has since expanded beyond the website: Cape Fear has engaged AudioEye for mobile app accessibility audits and is already planning for accessibility needs tied to their new medical school.
“When you're managing accessibility for a healthcare system like Cape Fear Valley Health, manual audits don't scale. AudioEye gave us 24/7 real-time monitoring across their entire site, catching issues before they become problems, and giving both our team and our client full visibility into what's actually happening.”
— Derrick Thompson, President, T&T Creative Group
LOOKING AHEAD
As Cape Fear continues to grow, accessibility is built into that plan. With AudioEye in place, the team has confidence that they're meeting the latest accessibility laws and standards and that every patient can access the vital health information and services they need.
“Every patient we serve deserves a website that works for them. AudioEye helps us make sure it does.”
— James Morgan, Director of Digital Engagement, Cape Fear Valley Health