Study: AudioEye detects up to 2.5x more issues than other tools

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Case Study

GroupGreeting’s Journey from Overlay Widget to Real Accessibility

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SUMMARY

GroupGreeting, a digital group-card platform, was relying on an overlay widget that could only detect a fraction of real accessibility issues — leaving significant gaps in coverage and compliance. After switching to AudioEye, the team gained a complete accessibility practice that detects up to 253% more issues than other automated tools, pairs automation with expert-written fixes, and scales with the product as it grows.

Key benefits

  • Comprehensive Detection that Widgets Can’t Match

    AudioEye's approach combines AI with custom fixes to detect and address gaps that the company’s previous overlay widget was unable to identify.

  • Compliance Confidence and Peace of Mind

    With 24/7 monitoring and expert validation, GroupGreeting knows its site meets a higher, more compliant standard and works for the people who use it.

  • Time Saved from Lower Ongoing Development Work

    GroupGreeting’s engineering team now works from clear, actionable guidance rather than sorting through vague scan results, which means they get the time back to focus on the core product for customers.

Background

GroupGreeting is a digital greeting card platform that lets multiple people sign the same card online and deliver it to a recipient on a chosen date, often around workplace celebrations and personal occasions. At its core, GroupGreeting is a communication product, which means if someone can't add a message, read a card, or navigate the signing flow with a screen reader or keyboard, the whole point of the product breaks down.

Challenge

Before working with AudioEye, GroupGreeting used an overlay widget to manage accessibility. It provided some automation, but it wasn't enough for a platform with complex, multi-step interactions.

A few specific gaps stood out:

  • Overlay widgets miss most accessibility issues. Most overlay widgets test only a fraction(opens in a new tab) of WCAG criteria, meaning companies relying on them as their only solution are missing the majority of real accessibility issues from day one, often without realizing it.

  • The most serious issues with high legal risk were overlooked. Issues that directly affect how someone with a screen reader or keyboard navigates the site can only be properly validated by accessibility experts, including people with disabilities who rely on assistive technology. The overlay provided no such review, leaving high-impact, high-legal-risk issues undetected.

  • There was no process for keeping up with product changes. Every new feature or update introduced the possibility of new accessibility issues with no reliable way to catch them.

“Before AudioEye, we were using another popular accessibility solution. It was an overlay solution that did help somewhat, but did not help us make actual lasting changes to our site. The main gap was that our checks didn’t align with the actual user experience. Many of the automated scans missed things like keyboard flow, focus order, and the trickiest parts of our product needed deeper coverage.”

— Anthony Doctolero, Founder of GroupGreeting

Solution

When GroupGreeting began evaluating alternatives, they had a clear picture of what wasn't working and what they needed instead.

“We moved on from our previous partner because we needed more than an overlay solution. We wanted reliable issue detection and support for real remediation in the product.”

— Anthony Doctolero, Founder of GroupGreeting

AudioEye delivered several key advantages:

  • Stronger automated detection as the foundation, with AudioEye detecting up to 253% more issues than other automated tools.

  • Expert-written custom fixes for what automation can't resolve, ensuring complex interaction patterns, keyboard flows, and focus order issues are identified and addressed by accessibility experts.

  • Clear guidance for engineering teams, with specific, prioritized fixes rather than vague scan outputs that left the team guessing.

  • 24/7 monitoring as GroupGreeting’s product evolves, so new features don't introduce new accessibility gaps.

“AudioEye feels like a full accessibility practice, not just a widget. It combines AI with human expertise and a clearer path to fixing issues in the codebase and user experience.”

— Anthony Doctolero, Founder of GroupGreeting

Results

Since switching to AudioEye, GroupGreeting has moved from inconsistent accessibility work to a validated, repeatable practice. Accessibility support tickets have dropped to zero. Engineering spends less time diagnosing problems and more time building. And the team now has confidence that what they ship actually works for every user. And perhaps most importantly, GroupGreeting now trusts that users can actually navigate and enjoy the experience of using their product.

“We have seen fewer accessibility support tickets in general since we've switched to AudioEye. Previously we'd see one every other month, but we have not received any since working with AudioEye.”

— Anthony Doctolero, Founder of GroupGreeting

How AudioEye Helps Teams Build and Maintain Real Accessibility

GroupGreeting's experience is common among fast-moving digital products. Overlay widgets can handle some accessibility issues, but they're not built to keep up with complex, interactive platforms or continuous product development.

“Tools can help, but they don’t replace expertise. Pairing AI with domain experts like AudioEye leads to better fixes and a better experience for people with disabilities.”

— Anthony Doctolero, Founder of GroupGreeting

With AudioEye's combination of AI, expert-written custom fixes, and 24/7 monitoring, GroupGreeting now has a trusted partner that delivers a reliable, scalable accessibility approach that grows with the product and the people who depend on it.