K - 12 Education Web Accessibility Complaint Repository

Complaints & Settlements

There has been an influx of settlements reached with kindergarten through 12th grade education institutions as a result of an increased number of complaints being processed and investigated by the United States Department of Education’s Office for Civil Rights. When the Office for Civil Rights receives a complaint about violation of the Americans with Disabilities Act or the Rehabilitation Act, they proceed with an investigation.

For organizations that have received accessibility complaints filed by plaintiffs claiming ADA violations, AudioEye deployment is quick and effective. If you are looking for steps to take after receiving an ADA-violation demand letter, please contact AudioEye for a free guidance discussion.

Listed below is a summary of the complaints and the settlements reached between the Office for Civil Rights and school institutions/departments of education in the United States and its territories that demonstrated disability discrimination on the basis of website accessibility.

The complaints to the Office for Civil Rights are based on allegations and not fact. By entering into a settlement agreement or structured negotiation, the educational institutions are not admitting guilt or concession to the allegations.

Granite School District

  • Settled with: Office for Civil Rights
  • Year: 2016
  • Complaint: Violation of the Rehabilitation Act and the Americans with Disabilities Act

Summary: After receiving a complaint, the OCR investigated the Granite School District's website. They found that the website was inaccessible to people with disabilities because it was only accessible using a computer mouse. In addition, the site didn't include alternative text descriptions and videos were not captioned to to provide access for individuals who are deaf. In the settlement, Granite School District will provide accessibility training to employees, and identify and fix accessibility flaws to be compliant with Federal standards.

Related Resources

Granite School District reaches settlement on website accessibility violations

Granite School District Letter [PDF]

Granite School District Resolution Agreement [PDF]

Juneau School District

  • Settled with: Office for Civil Rights
  • Year: 2016
  • Complaint: Violation of Section 504 of the Rehabilitation Act and Title II of the Americans with Disabilities Act

Summary: The OCR received a complaint that the Alaskan Juneau School District's website was inaccessible to people with disabilities. In their investigation the OCR found that the district's website had missing alt-tags, most pages were only accessible with a computer mouse, and had color combinations that made people with low-vision unable to read the text. In their agreement, the Juneau School District will make their website accessible to people with disabilities by using the Web Content Accessibility Guidelines (WCAG) 2.0 and to follow the standards set forth in Section 504 and the Americans with Disabilities Act.

Related Resources

Juneau School District Resolution Agreement [PDF]

Juneau School District Letter [PDF]

Guam Department of Education

  • Settled with: Office for Civil Rights
  • Year: 2016
  • Complaint: Disability discrimination based on website accessibility

Summary: After receiving a complaint and investigating, the Office for Civil Rights found that the Guam Department of Education's website was inaccessible to people with disabilities, violating Section 504 of the Rehabilitation Act and the Americans with Disabilities Act Title II. The OCR stated that it used the World Wide Web Consortium's Web Content Accessibility Guidelines (WCAG) 2.0 in determining website accessibility. In the resolution agreement, Guam Department of Education will audit their website for accessibility flaws and remove flaws, make website content accessible to people with disabilities, post to let people with disabilities know how to request content that is still inaccessible, and provide accessibility training to employees.

Related Resources

Guam Department of Education Resolution Agreement [PDF]

Guam Department of Education Letter [PDF]

Montana School District for the Deaf and Blind

  • Settled with: Office for Civil Rights
  • Year: 2016
  • Complaint: Disability discrimination based on website accessibility

Summary: After an investigation into the Montana School for the Deaf and Blind, the OCR found that their website was inaccessible to people with disabilities. In their agreement, the Montana School for the Deaf and Blind will adhere to Section 504 of the Rehabilitation Act and the Americans with Disabilities Act and make their website fully accessible to people with disabilities. Following similar resolution agreements, they will also audit their website for accessibility flaws and remove them, post to let people with disabilities know how to request content that is still inaccessible, and provide accessibility training to employees.

Related Resources

Montana School for the Deaf and Blind Letter [PDF]

Montana School for the Deaf and Blind Resolution Agreement [PDF]

Santa Fe Public Schools

  • Settled with: Office for Civil Rights
  • Year: 2016
  • Complaint: Disability discrimination on the basis of website accessibility

Summary: Similar to above OCR investigations and agreements, Santa Fe Public Schools website was inaccessible to people with disabilities. Several of the websites pages had missing image text descriptions (alt-tags), pages were only accessible with a computer mouse, and color combinations used made text unreadable to people with low vision. The agreement covers the same considerations, requiring an audit of their of website accessibility issues and remediating identified issues, making the website accessible to people with disabilities, posting to let people with disabilities know how to request content that is still inaccessible, and providing accessibility training to employees.

Related Resources

Santa Fe Public Schools Letter

Santa Fe Public Schools Resolution Agreement

Washoe County School District

  • Settled with: Office for Civil Rights
  • Year: 2016
  • Complaint: Disability discrimination on the basis of website accessibility

Summary: Similar to the above summary, the OCR determined that the Washoe County School District's website was inaccessible to people with disabilities. Several of the website's pages had missing image text descriptions (alt-tags), pages were only accessible with a computer mouse, and color combinations used made text unreadable to people with low vision. The agreement requires an audit of their of website accessibility flaws and fixing them, making the website accessible to people with disabilities, providing instructions to allow people with disabilities to request content that is still inaccessible, and providing accessibility training to employees.

Related Resources

Washoe County School District Letter

Washoe County School District Resolution Agreement

Nevada Department of Education

  • Settled with: Office for Civil Rights
  • Year: 2016
  • Complaint: Disability discrimination on the basis of website accessibility

Summary: The OCR investigated a complaint filed about the Nevada Department of Education website being inaccessible to people with disabilities and did not follow the standards set forth in Section 504 and Title II of the Americans with Disabilities Act. The OCR determined that the Nevada Department of Education's website was inaccessible for people with disabilities, using the Web Content Accessibility Guidelines (WCAG) 2.0. In the agreement, Nevada Department of Education will assess barriers on their website that make it inaccessible, make website content accessible to people with disabilities, post to let people with disabilities know how to request content that is still inaccessible, and provide accessibility training to employees.

Related Resources

Nevada Department of Education Letter [PDF]

Nevada Department of Education Resolution Agreement [PDF]

The Davidson Academy of Nevada

  • Settled with: Office for Civil Rights
  • Year: 2016
  • Complaint: Disability discrimination on the basis of website accessibility

Summary: The OCR investigated a complaint filed about The Davidson Academy of Nevada website for being inaccessible to people with disabilities and not following the standards set forth in Section 504 and Title II of the Americans with Disabilities Act. Referencing against Web Content Accessibility Guidelines (WCAG) 2.0, the OCR determined that The Davidson Academy's website was inaccessible for people with disabilities. In the agreement, The Davidson Academy will assess barriers on their website that make it inaccessible, make website content accessible to people with disabilities, post to let people with disabilities know how to request content that is still inaccessible, and provide accessibility training to employees.

Related Resources

The Davidson Academy of Nevada [PDF]

The Davidson Academy of Nevada Resolution Agreement [PDF]

Oregon Department of Education

  • Settled with: Office for Civil Rights
  • Year: 2016
  • Complaint: Disability discrimination on the basis of website accessibility

Summary: The OCR investigated a complaint filed about the Oregon Department of Education website being inaccessible to people with disabilities and not following the standards set forth in Section 504 and Title II of the Americans with Disabilities Act. The OCR determined that the Oregon Department of Education's website was inaccessible for people with disabilities, using the Web Content Accessibility Guidelines (WCAG) 2.0. In the agreement, Oregon Department of Education will assess barriers on their website that make it inaccessible, make website content accessible to people with disabilities, post to let people with disabilities know how to request content that is still inaccessible, and provide accessibility training to employees.

Related Resources

Oregon Department of Education Letter [PDF]

Oregon Department of Education Resolution Agreement [PDF]

Bellingham School District

  • Settled with: Office for Civil Rights
  • Year: 2016
  • Complaint: Disability discrimination on the basis of website accessibility

Summary: The OCR investigated a complaint filed about the Bellingham School District website being inaccessible to people with disabilities and did not follow the standards set forth in Section 504 and Title II of the Americans with Disabilities Act. The OCR determined that the Bellingham School District's website was inaccessible for people with disabilities, using the Web Content Accessibility Guidelines (WCAG) 2.0. In the agreement, Bellingham School District will assess barriers on their website that make it inaccessible, make website content accessible to people with disabilities, post to let people with disabilities know how to request content that is still inaccessible, and provide accessibility training to employees.

Related Resources

Bellingham School District Letter [PDF]

Bellingham School District Resolution Agreement [PDF]

Washington State Office of Superintendent of Public Instruction

  • Settled with: Office for Civil Rights
  • Year: 2016
  • Complaint: Disability discrimination on the basis of website accessibility

Summary: The OCR investigated a complaint filed about the Washington State Office of Superintendent of Public Instruction (OSPI) website being inaccessible to people with disabilities and did not follow the standards set forth in Section 504 and Title II of the Americans with Disabilities Act. The OCR determined that the Washington OSPI's website was inaccessible for people with disabilities, using the Web Content Accessibility Guidelines (WCAG) 2.0. In the agreement, Washington OSPI will assess barriers on their website that make it inaccessible, make website content accessible to people with disabilities, post to let people with disabilities know how to request content that is still inaccessible, and provide accessibility training to employees.

Related Resources

Washington Office of Superintendent of Public Instruction Letter [PDF]

Washington Office of Superintendent of Public Instruction Resolution Agreement [PDF]

Virginia Beach City Public Schools

  • Settled with: Office for Civil Rights
  • Year: 2016
  • Complaint: Disability discrimination on the basis of website accessibility

Summary: The OCR received a complaint about four pages on the district's website being inaccessible to people with disabilities. The OCR found that the website was inaccessible and did not meet Section 504 of the Rehabilitation Act and Title II of the Americans with Disabilities Act. In the agreement, Virginia Beach City Public Schools will develop a web accessibility policy to ensure that online content will be fully accessible to people with disabilities, post to let people with disabilities know how to request content that is still inaccessible, and provide accessibility training to employees.

Related Resources

Virginia Beach Public Schools Letter of Findings [PDF]

Virginia Beach City Public Schools Resolution Agreement [PDF]

Higley Unified School District

  • Settled with: Office for Civil Rights
  • Year: 2015
  • Complaint: Disability discrimination on the basis of website accessibility

Summary: The OCR investigated Higley Unified School District's website after a complaint was filed that it had barriers to people with disabilities and that it was inaccessible to people who used assistive technology. Higley Unified School District entered an agreement after OCR found that their website was inaccessible using WCAG 2.0. To follow standards outlined in Section 504 of the Rehabilitation Act, Title II of the Americans with Disabilities Act, and to make their website accessible, Higley Unified School District will audit their district and school websites for accessibility, develop procedures and policies for website accessibility, and train employees to ensure that websites will be accessible to people with disabilities.

Related Resources

Higley Unified School District Resolution Agreement [PDF]

Higley Unified School District Letter [PDF]

EduPrize Charter School

  • Settled with: Office for Civil Rights
  • Year: 2015
  • Complaint: Disability discrimination on the basis of website accessibility

Summary: The OCR investigated EduPrize Charter School's website after a complaint was filed that it had barriers to people with disabilities and that it was inaccessible to people who used assistive technology. EduPrize entered an agreement after OCR found that their website was inaccessible using WCAG 2.0. To follow standards outlined in Section 504 of the Rehabilitation Act, Title II of the Americans with Disabilities Act, and to make their website accessible, EduPrize will audit their district and school websites for accessibility, develop procedures and policies for website accessibility, and train employees to ensure that websites will be accessible to people with disabilities.

Related Resources

EduPrize Charter School Resolution Agreement [PDF]

EduPrize Charter School Letter [PDF]

Argyle Independent School District

  • Settled with: Office for Civil Rights
  • Year: 2015
  • Complaint: Disability Discrimination

Summary: A complaint filed with the U.S. Department of Education Office for Civil Rights outlined that the Argyle Independent School District failed to provide an accessible website for people with visual impairments and accessible facilities for people with disabilities.

Related Resources

Argyle Independent School District Resolution Agreement [PDF]

Argyle Independent School District Letter of Completion of Investigation [PDF]

Seattle Public Schools

  • Settled with: National Federation of the Blind and a parent who is blind
  • Year: 2015
  • Complaint: District website and online course inaccessible to people who are blind

Summary: A parent who was blind was unable to access Seattle Public Schools district website because the site was inaccessible with screen reader technology. In the agreement, Seattle Public Schools will hire an accessibility coordinator, ensure website and content is accessible to people who are blind, create a portal to help everyone communicate in effective manner with people who have disabilities, require technology vendors to supply the district with accessible technology, and train district officers, administrators, faculty and other key stakeholders.

According to the board’s briefing on the issue, the cost to implement the decree is estimated to be between $665,400 and $815,400 over its three-and-a-half year term, including $385,000 to hire an accessibility coordinator, and $150,000 for an audit and corrective action plan. Web accessibility testing has been budgeted at $90,000, and another $105,000 will be needed to train the staff designated in the agreement. (Ed-Tech)

UPDATE: Seattle Public Schools and AudioEye have begun to work together to ensure that SPS's web content and websites are accessible and compliant.

To learn more, read our press release: Seattle Public Schools Selects AudioEye to Provide Web and Technology Accessibility Services.

Related Resources

Website Accessibility Settlement Reached with Seattle Public Schools

National Federation of the Blind Supports Blind Mother’s Suit Against Seattle Public Schools

Ed-Tech Accessibility Lawsuit Settled By Seattle District, Advocates for Blind

Chandler Unified School District

  • Settled with: Office for Civil Rights
  • Year: 2014
  • Complaint: Disability discrimination on the basis of website accessibility

Summary: A complaint was filed with the OCR alleging that people with disabilities were unable to have an equal opportunity because they were unable to access Chandler Unified School District's website. The OCR found that many of the images did not have alt-tags, screen readers were unable to fully read and access tables, large blocks of text, and online forms, and video captions did not accurately display what was being said. Chandler Unified School District believed by using Schoolwires to host their website, it would be barrier free. To follow the standards set forth in Section 504 and Title II of the Americans with Disabilities Act, Chandler Unified School District agreed to make a plan to ensure all web content was accessible to people with disabilities by conducting an audit of their website and train employees in web accessibility when procuring, developing, and maintaining their website infrastructure.

Related Resources

Chandler Unified School District Resolution Agreement [PDF]

Chandler Unified School District Letter [PDF]

South Carolina Public School District

  • Settled with: Office for Civil Rights
  • Year: 2014
  • Complaint: Violation of Section 504 and the Americans with Disabilities Act Title II

Summary: The Office for Civil Rights (OCR) began a review to assess whether the school district's online schools were accessible to people with disabilities. OCR determined that the schools were not accessible for people with disabilities, especially those who use assistive technology. In the settlement, South Carolina Public School District agreed to establish a web accessibility committee and implement an accessibility policy and plan to ensure that all websites are accessible to people with disabilities.

Related Resources

U.S. Department of Education Announces Resolution of South Carolina Virtual Charter Schools Civil Rights Investigation

Virtual Community School of Ohio

  • Agreement with: Office for Civil Rights
  • Year: 2013
  • Complaint: Violation of Section 504 and Americans with Disabilities Act

Summary: The Office for Civil Rights (OCR) began a compliance review into the Virtual Community School of Ohio to determine if they are allowing people with disabilities a free education and if they provide people with disabilities an equal opportunity to access school website and online learning. The OCR determined that the school did not provide an accessible website and online learning environment. In their agreement with OCR, the Virtual Community School of Ohio will develop procedure and policies to comply with Section 504 of the Rehabilitation Act and the Americans with Disabilities Act to ensure that all students receive a "free appropriate public education" (FAPE).

Related Resources

U.S. Education Department Announces First-of-Its Kind Resolution of Virtual Charter School Civil Rights Investigation

Virtual Community School of Ohio Resolution Agreement [PDF]

Kaely Wang

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