Finance & Banking Web Accessibility Complaint Repository
The following list summarizes some of the many high profile Web Accessibility Lawsuits and complaints filed in association with the Finance & Banking industries.
Check-in regularly for updates.
- Structured negotiation with: Pratik Patel and Victor Tsaran
- Year: 2016
- Complaint: Inaccessible web content for people with disabilities
Summary: E*Trade and two of their customers who are blind, Patel and Tsaran, entered into a structured negotiation to make their website, mobile applications, and platforms accessible to people with disabilities. To make web content accessible, they will follow and adopt Web Content Accessibility Guidelines (WCAG) 2.0, Level AA.
- Consent decree with: The U.S. Department of Justice
- Year: 2014
- Complaint: Violation of the Americans with Disabilities Act
Summary: The United States filed a complaint to intervene in a lawsuit between the National Federation of the Blind and HRB Digital LLC to enforce title III in the Americans with Disabilities Act. H&R Block’s website had barriers that made assistive technology unable to read its content, thus blocking people who have visual impairments to its web-based content. In the consent decree, H&R Block will make their website accessible to people with disabilities using the WCAG 2.0 standards.
12 Banks (Outlined Below)
- Agreement with: Governor Andrew M. Cuomo
- Year: 2014
- Complaint: Banks did not have accessible websites for people with visual impairments
Summary: The following twelve banks made agreements with the New York Governor, Andrew Cuomo, to provide accessibility to all services, including websites, for people with visual impairments:
- TD Bank,
- Capital One,
- M&T Bank,
- New York Community Bank,
- Valley National Bank,
- Ponce de Leon Federal Bank,
- Emigrant Savings Bank,
- Banco Popular,
- Dime Savings Bank,
- Flushing Savings Bank,
- Northfield Savings, and
- Hudson Valley Bank
The agreements began when the New York State Division of Human Rights received and investigated a complaint that many banks’ websites were not accessible to people with disabilities.
Bank of America
- Settled with: Bay State Council of the Blind, Shen Kuan, Carl Richardson
- Year: 2013
- Complaint: Inaccessible website for people who have visual impairments
Summary: Shen Kuan and Carl Richardson are bankers at Bank of America who have visual impairments and use online banking. They claim that Bank of America’s website and mobile applications were inaccessible to people with visual impairments. In their settlement, Bank of America agreed to make their current and new website and online application accessible using the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA.
- Settled with: Kit Lau
- Year: 2012
- Complaint: Violation of the Americans with Disability Act
Summary: Charles Schwab has entered an agreement with client Kit Lau who is blind to make their website accessible to people with visual impairments. Charles Schwab will use Web Content Accessibility Guidelines (WCAG) 2.0 standards to make their website accessible.
HSBC Card Services
- Settled with: New York State Attorney General Andrew M. Cuomo
- Year: 2009
- Compliant: Inaccessible website content and forms
Summary: An HSBC Card Services customer filed a complaint when she was unable to fill out a written form to dispute a card charge because she was blind. In response to the complaint, an investigation was initiated by the Attorney General’s office. In the settlement, HSBC agrees to ensure that people with disabilities will have full website accessibility, offer forms, and other notices online in accessible formats, as well as train employees in accessibility.
Equifax, Experian, TransUnion, and Central Source
- Structured negotiation with: American Council of the Blind, California Council of the Blind, and three individuals who are blind
- Year: 2008
- Complaint: Inaccessible web materials for people with visual impairments
Summary: Three people who are blind used the website operated by Central Source to obtain information and utilize and access disclosure services from Consumer Reporting Agencies but found it to be inaccessible to people with visual impairments. In the structured negotiation, Equifax, Experian, TransUnion, and Central Source agreed to make their websites accessible using the Web Content Accessibility Guidelines (WCAG).
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