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Travel & Leisure Web Accessibility Lawsuit Repository


Posted December 16, 2015

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The following list summarizes some of the many high profile Web Accessibility Lawsuits and complaints filed in association with the Travel & Leisure industries.

Check-in regularly for updates.

Carnival Corporation

  • Settled with: The U.S. Department of Justice
  • Year: 2015
  • Complaint: Violation of the Americans with Disability Act

Summary: Complaints were received that the Carnival Corporation cruise lines were discriminating against people with disabilities, violating Title III of the Americans with Disabilities Act. In their settlement with the DOJ, Carnival agreed to survey and remedy accessibility on the ships, themselves, train their employees in accessibility standards, and update their websites and mobile applications to provide an accessible user experience by conforming to Website Content Accessibility Guidelines (WCAG) 2.0 Level AA.

Related Resources

Justice Department Reaches Agreement with Carnival Corp. Over ADA Violations by Carnival Cruise Line, Holland America Line and Princess Cruises

Red Roof Inns

  • Lawsuit filed by: Michelle Sipe
  • Year: 2015
  • Complaint: Violation of the Americans with Disabilities Act

Summary: Michelle Sipe, who is blind, filed a lawsuit against Red Roof Inns alleging that they have violated the Americans with Disabilities Act on the basis of disability discrimination. According to the complaint, the Red Roof Inns website is inaccessible to people with disabilities because it contains barriers that people with disabilities can not get around to access web content. She seeks a permanent injunction or declaratory judgment for Red Roof Inns to be compliant and have an accessible website.

Related Resources

Blind woman sues Red Roof Inns, alleging inaccessible website


  • Settlement with: National Federation of the Blind
  • Year: 2011
  • Complaint: Inaccessible website for people with visual impairments

Summary: Travelocity settled with National Federation of the Blind to make their website fully accessible to people with disabilities. Travelocity will not only make their main website accessible but also its Cars and Rails, Flights, Vacation Packages, Last Minute Packages, Hotels, Cruises and Activities webpages.

Related Resources

Travelocity to Make its Web Site More Accessible to Blind Users

JetBlue Airways

  • Consent order with: Department of Transportation
  • Year: 2010
  • Complaint: Violation of the Air Carrier Access Act

Summary: JetBlue Airways was handed an order in response to violations to the Air Carrier Access Act (ACAA), discriminating against people with disabilities. As a result, JetBlue committed to updating the JetBlue website to be accessible to people with disabilities, as well as resolving all other violations to the ACAA.

Related Resources

JetBlue Airways Corp Violations Consent Order [PDF]

Hilton Worldwide

  • Settled with: The U.S. Department of Justice
  • Year: 2010
  • Complaint: Violations of the Americans with Disabilities Act

Summary: The United States alleged that Hilton fails to have equal opportunity to reserve rooms online and over the telephone, violating Title III of the Americans with Disabilities Act. Under the consent decree, Hilton will make their website and other brand’s websites accessible in conformance with the Web Content Accessibility Guidelines (WCAG) 2.0, Level A.

Related Resources

Justice Department Reaches Agreement with Hilton Worldwide Inc. Over ADA Violations at Hilton Hotels and Major Hotel Chains Owned by Hilton

The United States of America v. Hilton Worldwide Inc. Consent Decree

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