Travel & Leisure Web Accessibility Lawsuit Repository
The following list summarizes some of the many high profile Web Accessibility Lawsuits and complaints filed in association with the Travel & Leisure industries.
Author: Missy Jensen, Senior Copywriter, SEO
Originally Published: 12/15/2015
)
Stylized billboard for the Travel industry with a message that reads “Dates available from Date Picker Unavailable”
The following list summarizes some of the many high profile Web Accessibility Lawsuits and complaints filed in association with the Travel & Leisure industries.
Check-in regularly for updates.
Carnival Corporation
Settled with: The U.S. Department of Justice
Year: 2015
Complaint: Violation of the Americans with Disability Act
Summary: Complaints were received that the Carnival Corporation cruise lines were discriminating against people with disabilities, violating Title III of the Americans with Disabilities Act. In their settlement with the DOJ, Carnival agreed to survey and remedy accessibility on the ships, themselves, train their employees in accessibility standards, and update their websites and mobile applications to provide an accessible user experience by conforming to Website Content Accessibility Guidelines (WCAG) 2.0 Level AA.
Related Resources
Red Roof Inns
Lawsuit filed by: Michelle Sipe
Year: 2015
Complaint: Violation of the Americans with Disabilities Act
Summary: Michelle Sipe, who is blind, filed a lawsuit against Red Roof Inns alleging that they have violated the Americans with Disabilities Act on the basis of disability discrimination. According to the complaint, the Red Roof Inns website is inaccessible to people with disabilities because it contains barriers that people with disabilities can not get around to access web content. She seeks a permanent injunction or declaratory judgment for Red Roof Inns to be compliant and have an accessible website.
Related Resources
Blind woman sues Red Roof Inns, alleging inaccessible website(opens in a new tab)
Travelocity
Settlement with: National Federation of the Blind
Year: 2011
Complaint: Inaccessible website for people with visual impairments
Summary: Travelocity settled with National Federation of the Blind to make their website fully accessible to people with disabilities. Travelocity will not only make their main website accessible but also its Cars and Rails, Flights, Vacation Packages, Last Minute Packages, Hotels, Cruises and Activities webpages.
JetBlue Airways
Consent order with: Department of Transportation
Year: 2010
Complaint: Violation of the Air Carrier Access Act
Summary: JetBlue Airways was handed an order in response to violations to the Air Carrier Access Act (ACAA), discriminating against people with disabilities. As a result, JetBlue committed to updating the JetBlue website to be accessible to people with disabilities, as well as resolving all other violations to the ACAA.
Related Resources
JetBlue Airways Corp Violations Consent Order(opens in a new tab) [PDF]
Hilton Worldwide
Settled with: The U.S. Department of Justice
Year: 2010
Complaint: Violations of the Americans with Disabilities Act
Summary: The United States alleged that Hilton fails to have equal opportunity to reserve rooms online and over the telephone, violating Title III of the Americans with Disabilities Act. Under the consent decree, Hilton will make their website and other brand’s websites accessible in conformance with the Web Content Accessibility Guidelines (WCAG) 2.0, Level A.
Related Resources
The United States of America v. Hilton Worldwide Inc. Consent Decree(opens in a new tab)
Share Article
)
)
)