Is ADA Compliance Mandatory for Websites?

Is ADA compliance mandatory for websites? That's one of the most frequently asked questions around the Americans with Disabilities Act, or ADA. So let's clear it up. Yes, ADA compliance is mandatory for websites. When it was created, the ADA was designed to prohibit discrimination against people with disabilities in places of public accommodation. Because this was in the early days of the internet, accessibility did not apply to websites.

However, as the world became more digital, the US Department of Justice issued a final rule clarifying that the law applies to online spaces, including websites, mobile apps, and other online content. This ensures that people with disabilities have full access to and can participate in the digital realm. ADA compliance is required for businesses that fall under two categories. Organizations that work with or are funded by state or local governments, or businesses that are open to the public.

If your business falls into one of those two categories, which most do, your online content must be accessible. To be ADA compliant, ensure your digital content follows the standards outlined in the Web Content Accessibility Guidelines, or WCAG 2.2 Level AA. Meeting these standards removes most accessibility barriers, creating a better user experience for users. Failing to comply with the ADA can result in fines or fees, damage to business reputation, loss of customer trust, and, in severe cases, lawsuits.

If you're not sure whether your digital content is compliant or not, conduct a full accessibility audit of your site. This will help identify gaps and take proactive steps to close them.