ADA Compliance Guidelines for Websites in 2024

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ADA Compliance Guidelines for Websites in 2024

Posted September 23, 2024

AudioEye

Posted September 23, 2024

Stylized screen with 'ADA' on the left side of the screen and a bookmark on the right side. An icon of a balanced scale is in the lower right-hand corner.
Stylized screen with 'ADA' on the left side of the screen and a bookmark on the right side. An icon of a balanced scale is in the lower right-hand corner.

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The Americans with Disabilities Act requires websites and other digital content to be accessible to people with disabilities, ensuring they have equal access to all online information. Below, we’ll review the specific requirements you need to meet to ensure ADA compliance and the benefits of doing so.

An accessible website that complies with the Americans with Disabilities Act (ADA) has not only become a legal obligation for organizations but also a key component of fostering inclusivity and accessibility in the 2024 digital landscape. The ADA serves as a vital framework for removing barriers that hinder individuals with disabilities from accessing online spaces — a civil right in today’s increasingly digital world. 

Embracing ADA compliance is a commitment to ensuring everyone has equal access to your content and services. By adopting effective strategies and leveraging the right tools, you can transform your website into a welcoming space for all users — enriching the user experience for everyone and enhancing your brand’s reputation.

Below, we’ll review what the ADA is, who it impacts, and the ADA guidelines you need to follow in 2024 to not only meet legal requirements but also set your brand apart.

What is the ADA?

Enacted in 1990, the ADA prohibits discrimination against individuals with disabilities in areas such as employment, places of public accommodation, transportation, and telecommunications. More recently, the act has been applied to online spaces, as the U.S. Department of Justice (DOJ) has deemed the internet a public space. 

The purpose of the ADA is to ensure people with disabilities have the same rights and opportunities as those without disabilities. More simply, it promotes greater accessibility and inclusion in all aspects of life. 

The ADA includes specific accessibility requirements businesses must follow to provide reasonable accommodations for those with disabilities, such as wheelchair ramps and braille signage in public spaces. However, it also includes requirements for digital environments, like adding alt text to images or ensuring screen reader compatibility.

ADA Titles

The ADA is divided into five different titles, each relating to different aspects of public life. These include:

  • Title I - Employment: Under Title I, organizations cannot discriminate against individuals with disabilities. Employers must also provide reasonable accommodations for employees with disabilities to perform their jobs.
  • Title II - Public Services: Public entities like state and local governments or federal agencies cannot discriminate against individuals with disabilities. Additionally, their online services, programs, and content must be accessible.
  • Title III - Public Accommodations: Private businesses and commercial facilities that provide goods and services to the public, such as restaurants, hotels, movie theaters, etc., must ensure their facilities are accessible to individuals with disabilities.
  • Title IV - Telecommunications: Under Title IV, companies must ensure their telecommunications are accessible for individuals with hearing and speech disabilities. Title IV also applies to relay services.
  • Title V - Miscellaneous Provisions: Finally, Title V contains various provisions related to the ADA, including the prohibition of retaliation against individuals who assert their rights under the Act and the relationship of the ADA to other laws. Title V also contains a list of specific conditions that are not considered as disabilities under the ADA.

ADA Title II Amendment

On April 8, 2024, the U.S. DOJ signed a final ruling under Title II of the ADA and established specific requirements for both web and mobile app accessibility. The ruling applies primarily to state and local government entities that receive federal funding.


Under the new rules, all digital content provided by state and local municipalities, including spreadsheets, presentation files, PDFs, etc., must conform to the standards included in the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

Who Needs to Comply with the ADA?

Compliance with the ADA is required for a wide range of entities, including:

  • Public entities, including state and local governments
  • Public schools
  • Private employers
  • Public accommodations
  • Nonprofits and community organizations
  • Public transportation services
  • Digital platforms.


A few organizations are exempt from ADA compliance, including private clubs and religious organizations.

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ADA Compliance Guidelines

Now that you understand what the ADA is and who it applies to, let’s dive into the specific technical standards for both physical and digital spaces.

ADA Compliance for Physical Spaces

For physical spaces, ADA requirements apply primarily to ensuring individuals with disabilities can access public buildings or facilities. For businesses to achieve this, they must design and construct buildings that allow individuals with various disabilities to access them without any barriers. 

A few examples of ADA guidelines for public spaces include:

  • Accessible entrances: Buildings must have at least one accessible entrance and include ramps or elevators where necessary.
  • Parking: Accessible parking spaces should be available and located as close to the accessible entrance as possible. They should also be properly marked.
  • Pathways and corridors: Pathways should be wide enough to accommodate wheelchairs easily; ADA guidelines require a minimum clear width of 36 inches.
  • Restroom accessibility: Restrooms should include at least one accessible stall with grab bars and be wide enough to accommodate a wheelchair. Sinks should also be usable by those in wheelchairs.
  • Signage: Public signs should include braille and high-contrast text to aid individuals with visual impairments. 
  • Seating areas: Public buildings should have designated seating areas for individuals with mobility impairments.
  • Emergency exits: Emergency exits should be clearly marked and accessible to all individuals, particularly those with disabilities.

ADA Compliance for Websites and Digital Spaces

With the world becoming more digital, the same accessibility guidelines that apply to public spaces are being extended to online spaces. While the ADA itself doesn’t include technical requirements for accessibility, it does enforce the accessibility standards included in WCAG 2.1. 

Some of the key digital accessibility guidelines include:

  • Alternative text: Also called alt text, this is a written description of non-text content, including images and videos. Including these descriptions makes them accessible to individuals who rely on assistive technologies like screen readers to access the web.
  • Keyboard navigation: Some users with disabilities rely solely on keyboard commands and shortcuts to navigate digital content. Because of this, WCAG recommends that all website functionality be accessible via the keyboard alone.
  • Clear layout: Using headings, lists, and consistent layouts throughout web content allows assistive technology users to navigate through digital content and better understand its structure easily.
  • Color contrast: Sufficient color contrast is critical for users with visual impairments, such as low vision or color blindness. To improve readability, WCAG recommends a minimum color contrast ratio of 4.5:1 between normal text and its foreground. A color contrast checker can help you find that balance.
  • Form accessibility: All forms should be properly labeled and include clear error identification or messages to help those with cognitive disabilities and screen reader users understand how to complete the form and resolve errors.
  • Captions and transcripts: Organizations must provide captions or transcripts for all multimedia content to ensure users with auditory disabilities, including deafness or hard of hearing, can interact with audio content.

These are just some of the guidelines included in WCAG; a more comprehensive list of what accessibility features are needed for ADA compliance, view our ADA Compliance Checklist.


Ultimately, providing an accessible online experience is all about creating an inclusive design. Put simply, inclusive design focuses on understanding the different ways individuals interact with digital content and designing digital content that addresses various abilities, backgrounds, and context. The principles of inclusive design are centered around creating digital content that is flexible, simple, intuitive, and perceivable by all users.

ADA Compliance and Penalties

Because the ADA applies to most businesses as well as digital content, there are serious consequences for not adhering to the accessibility standards outlined in the ADA. Some of these include:

  • Legal action: Lawsuits or demand letters can be filed against businesses that fail to comply with the ADA. Courts can award damages to the affected individuals, including monetary and, in some cases, punitive damages.
  • Fines: Non-compliance with the ADA can lead to expensive fines — between $55,000 and $75,000 for a first violation and a maximum of $150,000 for a subsequent violation. This doesn’t include the legal costs that may come with non-compliance issues.   
  • Reputational damage: Failing to comply with the ADA can lead to negative publicity and damage your organization’s reputation, resulting in lost business and customer trust.
  • Ongoing compliance costs: Once a violation has been identified, your organization may incur ongoing costs to correct the violations and ensure future compliance. This might include hiring accessibility consultants or making physical modifications to your building.

Put simply, the penalties for non-compliance emphasize the importance of your organization adhering to ADA guidelines and avoiding legal and financial repercussions.

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Enhancing Accessibility: How AudioEye Champions ADA Compliance

Providing accessible experiences — in both physical and online spaces — is a critical factor for business success today. Not only does this help avoid legal repercussions, but it also fosters inclusive physical and online spaces that welcome all users. 

As the world becomes more digital, ensuring accessibility can significantly enhance your users’ experience, expand your audience reach, avoid legal consequences, and showcase your commitment to inclusivity. And with AudioEye, creating those accessible online experiences is easy.

Using our suite of accessibility tools — from our Website Accessibility Scanner to our Developer Tools — to help you find and fix accessibility issues that violate the ADA. With these insights, you can quickly meet ADA compliance requirements and provide a seamless experience for all users. 

Ready to take the next step? Enter the URL of your digital content in the scanner below to see how accessible your existing content is. 

Want to see first-hand how AudioEye helps you achieve ADA compliance? Schedule a demo today.

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